Chief of Staff (Apr 2026-Present)
Brought in on the idea itself and helped ground the company from the floor up, working alongside the CEO as Executive Partner before there was an org chart to speak of. Elevated to Chief of Staff after building the company's operational infrastructure from the ground up: now accountable for senior administration, C-suite alignment, and organisation-wide strategic execution.
- Act as the bridge between senior leadership and Executive Partner teams, so every member gets the support they need while the business delivers on its commitments.
- Lead cross-functional decision tracking across all departments: every commitment has a named owner, a deadline, and visible status without exception.
- Architect the operating rhythm of the business: planning cycles, business reviews, and performance deep-dives that turn strategy into outcomes.
- Scaled the remote agent workforce to 200+, designing onboarding curricula, performance frameworks, and QA systems across multiple time zones.
- Engineered operational workflows delivering an 80% improvement in team response times, standardising protocols and building the SOP library that became the backbone of daily operations.
- Delivered 15+ client projects end-to-end with a 100% on-time completion rate across multiple time zones.
- Owned the CEO's entire executive infrastructure: calendar, inbox, board prep, strategic reports, and stakeholder briefings.
- Built reporting dashboards giving leadership real-time visibility across all business units, replacing status-chase meetings with structured weekly accountability cycles.
- Ran this role simultaneously with a senior position at MSTRpay (Mar 2025-Mar 2026): two leadership teams, two sets of priorities, without a single missed commitment across either.