Professional Summary
Executive Assistant & Operations Partner with 6+ years of experience supporting C-Suite executives, founders, and global teams. Specializing in calendar management, strategic operations, board relations, and enhancing executive bandwidth. Proven track record in transforming operational complexity into structured, scalable systems.
Currently supporting global clients as an Executive Partner to CEOs and Country Lead for a Global CPO. Certified Virtual Assistant with expertise in CRM systems, virtual team management, and startup operations support. Successfully facilitated partnerships with 10+ companies, onboarded 150+ remote agents, and delivered 15+ campaigns with measurable outcomes.
Fluent in English and Swahili, with a 2-hour response guarantee and experience working across multiple time zones. Open to full-time remote Executive Assistant or Operations roles.
Professional Experience
Country Lead & Executive Assistant to Global CPO
- Act as the main point of contact between the Global CPO, Founder, CEO, and Kenyan market stakeholders
- Manage executive calendars, inboxes, and high-level communications related to market expansion initiatives
- Lead market research and competitive analysis to assess viability within the Kenyan financial services landscape
- Prepare executive briefs, reports, and documentation for leadership decision-making
- Coordinate executive travel logistics and on-ground support for Kenya market visits
- Oversee country-level operational activities, partner pipeline tracking, and follow-ups
- Manage Kenya market communications, documentation, and reporting to the Global CPO
Executive Partner to CEO
- Provide end-to-end executive support: calendar management, travel coordination, and communication with stakeholders
- Act as CEO's main liaison for operations, project execution, and cross-department alignment
- Lead virtual team operations, including onboarding, performance tracking, and process documentation
- Develop and maintain standard operating procedures (SOPs), workflows, and reporting systems
- Manage internal and external communications, including executive briefs, reports, and follow-ups
- Coordinate special projects, campaigns, and client deliverables across multiple time zones
- Support business development initiatives, partner relations, and client engagement
Non-Voice Support Executive / Customer Service Executive
- Managed customer inquiries, complaints, and requests via non-voice channels
- Maintained CRM records, tracked customer interactions, and updated tickets for accurate reporting
- Supported remote operational workflows and internal processes to enhance team efficiency
- Collaborated with cross-functional teams to escalate and resolve complex customer issues
- Prepared reports and insights to guide process improvements and optimize customer experience
Remote Operations & Social Media Support
- Managed social media scheduling, posting, and monitoring for remote campaigns
- Supported administrative and operational tasks, including calendar management and internal communications
- Assisted in content creation, reporting, and performance tracking for campaigns
- Maintained remote workflows and coordinated with cross-functional teams for campaign execution
- Provided virtual assistance to management, including email organization and task follow-ups
Key Achievements
10+ Partner Companies
Facilitated strategic partnerships across multiple industries with measurable business impact
150+ Agents Onboarded
Successfully onboarded, trained, and managed remote customer service teams
60% Response Time Reduction
Optimized CRM systems and workflows to dramatically improve operational efficiency
15+ Campaigns Delivered
Coordinated multi-channel campaigns with measurable outcomes and ROI tracking
How I Work
"I believe the best Executive Assistants are proactive, strategic, and calm under pressure. I anticipate challenges, communicate clearly, and bring solutions — not problems."
Portfolio Highlights
Executive Operations Dashboard
Custom dashboard showcasing strategic leadership, tech systems, partnerships, and milestones. Features key metrics like 100% project success rate.
View Dashboard →Executive Survey Reports
Comprehensive survey reports including data analysis, charts, and strategic recommendations to inform executive decision-making.
View Report →Executive Travel Planning
Detailed travel packs, including schedules, accommodations, activities, and costs for executive trips. Ensuring seamless travel experiences.
View Itinerary →Website Revamp & Digital Presence
Complete website redesign and development to establish strong online presence, including SEO strategy and content coordination.
View Website →